Privacy Policy

Our commitment

Relationships Australia Tasmania (RA Tas) respects your privacy and keeps your information safe. We follow Australian privacy laws when collecting, using, storing and sharing personal information.

When we may share information

Your information is kept confidential, but we may need to share it if:

  • There is a risk of harm to you or others
  • There are concerns about child abuse or neglect
  • It is required by law, a court, or funding agreements
  • It is needed for supervision or professional requirements

You can remain anonymous unless we need your identity to provide services or the law requires it.

What information we collect

We only collect information needed to help you, such as:

  • Name, contact details and date of birth
  • Information about your situation
  • Emergency contacts and basic background details

You can choose whether to share sensitive information (e.g. health, beliefs, sexual orientation).

How we collect and use information

We collect information directly from you through forms, conversations or our website.

We use it to:

  • Provide services and support
  • Improve our services
  • Meet legal and reporting requirements

Other ways we may share information

We may share your information:

  • With your consent
  • For referrals
  • If required by law or for safety reasons

We generally do not share information overseas unless required. Some trusted service providers (e.g. email or survey tools) may store limited data overseas.

We may also use de-identified information for research and service improvement.

Storage and security

Your information is stored securely in electronic systems or locked files. Only authorised staff can access it. While we take strong precautions, no system is completely secure. We will report any serious data breaches as required.

Website use

Our website may collect basic information (like contact details or site usage) to help improve services. Cookies do not identify you personally.

Access and correction

You can request access to your information or ask us to correct it at any time by calling 1300 364 277.

How long we keep information

We keep records as required by law:

  • At least 7 years (or longer for children’s records)
  • Then securely destroy or de-identify them

Complaints

If you have a concern or complaint, you can contact us:

We will handle your complaint fairly and as quickly as possible.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

OAIC contact details:
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Fax: 02 9284 9666
Website: www.oaic.gov.au

You can also contact the Tasmanian Ombudsman:
Email: ombudsman@ombudsman.tas.gov.au

You can read the full policy here.