Client Resources

Privacy and Confidentiality

These documents provide guidance on our obligations in relation to privacy and confidentiality when collecting, using, disclosing, storing and destroying personal information.

Privacy & Confidentiality Policy

Safeguarding Children

We are a child safe organisation. Our documents relating to the protection of children can be found online please click below.

Safeguarding Children

Mediation and Dispute Resolution

To access resources please click below.

FDR Client Handbook Mediation
FDR Client Handbook (Mediation) – With Share the Care
Child Inclusive Mediation

Counselling

To access resources please click below.

EIS Client Handbook
EIS Client Handbook Participant – Easy Read
Understanding Trauma and Counselling

Children’s Contact Service

To access resources please click below.

CCS Client Handbook
Children’s Contact Service

Parenting Separately Program

To access resources please click below.

POP Client Handbook
Co-Parenting Communication Essentials

Elders Counselling and Mediation

To access resources please click below.

Elder Relationship Service Client Handbook
Elder Relationships Services