Feedback

General Feedback

Have an idea, suggestion or comment? General feedback lets us know what could be improved or done differently so we can keep strengthening our services and resources.

You can provide anonymous compliments and feedback by not recording your personal details. However if you require feedback from us or would like to speak with a staff member you will need to provide your contact details.

To submit a compliment or general feedback click here

Complaints

If something didn’t feel right or your experience hasn’t met your expectations, you have the right to tell us. Raising a concern helps us understand what happened and supports us to improve our services. We take all complaints seriously and handle them with respect, care and confidentiality.

How do I make a complaint?

You are welcome to share your concerns in the way that feels safest and most comfortable for you:

  • Speak with your practitioner
    If you feel safe and comfortable, you can raise your concern directly with your practitioner. If your complaint relates to your practitioner or you prefer to speak with someone else, you can contact their manager instead.

  • Use our online complaints form:
    You can submit your complaint online at any time by completing our secure form below.
To submit a complaint click here

What happens next

  • Your complaint will be treated confidentially. This means we only share your information with the people who need to know in order to look into your concern, and we do not discuss it with anyone else without your permission unless we are legally required to. Making a complaint will not affect your access to services.
  • A senior staff member will acknowledge your complaint within 24 hours,  and aim to resolve it within 2 weeks if it takes longer, we’ll keep you updated.

Your voice matters. Sharing your concerns helps make our services safer and better for everyone.